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Data Deletion Instructions

Last Updated: February 14, 2025

Effective Date: February 14, 2025

Overview

This page provides instructions for users who wish to request deletion of their data from Onemyle's platform. We respect your privacy and are committed to handling your data deletion requests promptly.

How to Request Data Deletion

If you would like to delete your data from Onemyle, please follow one of the methods below:

Method 1: Email Request

Send an email to support@onemyle.com with the following information:

  • Subject Line: "Data Deletion Request"
  • Your Name: The name associated with your account
  • Email Address: The email address you used to register
  • Account Type: Community User, Creator, or Business
  • Additional Details (optional): Any specific information to help us identify your account

Method 2: Account Settings (if logged in)

If you have access to your account, you can request data deletion through your account settings:

  1. Log in to your Onemyle account
  2. Navigate to Account Settings
  3. Select "Privacy & Data"
  4. Click "Request Data Deletion"

What Data Will Be Deleted

When you request data deletion, we will delete the following information:

  • Account Information: Your name, email address, and profile details
  • User-Generated Content: Posts, comments, reviews, and interactions
  • Location Data: Any location information you provided
  • Activity Data: Your usage patterns and engagement metrics
  • Authentication Data: Login credentials and tokens from third-party platforms (e.g., Facebook, Instagram, Google)

Data We May Retain

For legal, security, and compliance purposes, we may retain certain data:

  • Transaction Records: Required for financial and tax compliance (retained for 7 years)
  • Legal Compliance: Data required to comply with legal obligations
  • Fraud Prevention: Minimal data to prevent fraud and abuse
  • Anonymized Data: Aggregated, anonymized analytics that cannot identify you

Timeline for Data Deletion

  • Acknowledgment: We will acknowledge your request within 3 business days
  • Completion: Data deletion will be completed within 30 days of your request
  • Confirmation: You will receive a confirmation email once the deletion is complete

Third-Party Platform Data

If you connected your Onemyle account with third-party platforms (such as Facebook, Instagram, or Google):

  • Revoking Access: We will delete authentication tokens and stop accessing your data from these platforms
  • Platform Data: To delete data directly from third-party platforms, please visit their respective privacy settings:

Account Deactivation vs. Deletion

Please note the difference:

  • Deactivation: Temporarily disables your account; data is retained and you can reactivate later
  • Deletion: Permanently removes your data; this action cannot be undone

Questions or Concerns

If you have any questions about data deletion or need assistance, please contact us:

We are here to help and will respond to your request as quickly as possible.

Note: This data deletion process complies with applicable privacy regulations including GDPR, CCPA, and other data protection laws. For more information about how we handle your data, please review our Privacy Policy.